Take critical processes in your business and reengineer them with automation and AI for better speed reliability and costs.
Replace email and verbal processes with workflows designed to route tasks intelligently to performing agents.
Replace expensive and manual analysis with data-driven decision making powered by machine learning and AI.
Devise a roadmap to redesign your processes and deploy them incrementally .. without affecting ongoing operations.
Review and analyze current processes in your organizations to identify gaps and inefficiencies that results in reduced speed and higher costs. Formalize business rules guiding your process flows and explore opportunities for automating tasks performed by people.
Many business processes even today are executed through explicit coordination via email and phone between people.
Contata can help formalize, build and deploy workflow-systems to automate the routing of tasks to appropriate agents, and implementation of dashboards and reminders to ensure their completion.
With easy to configure online workflows, it is possible to start with simple automation of processes and make incremental improvements to cover edge-cases. Also, new processes can be added anytime to cover new part of business operations.
Incorporating data-driven decision making into your processes can be important for routing work intelligently or create actions for agents based on optimized decisions. We can help incorporate machine-leaning agents to analyze data and recommend strategies, which can be reviewed and approved manually, or handed off directly for action.
Use one of many cloud environments to rapidly implement and deploy your business processes, incorporating people with specific roles, and third-party services or endpoints as part of your overall solution.
Amazon Step Functions, Azure Functions
Scan documents and use processes such as OCR, categorization, and information- extraction to create digital information for downstream processing.
Identify key business-rules driving your processes and incorporate them into online workflows. Route work to appropriate agents automatically.
View all active processes pending tasks, and any exception situations on dashboards designed that serve as command center for process monitoring and intervention.
Incorporate people as agents into the process, for tasks that require human decision-making, review or execution.
For agents with limited processing capacity, maintain queues that serve up items as and when the agent resource becomes available.
Automatically send reminders to people for pending tasks and reassign to a different person as needed.
Incorporate third party or internal services endpoints, to automate execution of procedural or machine-learned algorithmic tasks.
Easily launch improved versions of running processes, while tracking items running on old and new versions of the flows.
Diagnose issues for any specific item processing by looking at logs for the respective execution.
Automatically send email or other notifications for progress tracking or intervention, to key role-players in the process.